A vast majority of companies are implementing modernized IT solutions to help improve day-to-day functionality. In this spectrum, IT support and management systems offer the business an opportunity to grow and expand through core innovations. If you implement an in-house IT support model, you can help develop a personalized team of trained specialists with insight into your business and IT systems. On the other hand, small companies may opt for outsourced IT support as a cost-effective alternative. Before you decide for your company, it’s important to understand the key differences and advantages between in-house and outsourced IT support models.
In-House IT Support Models
An in-house IT support model offers easy access to a dedicated support team to help solve your issues whenever they arise. You’ll be in control of your company’s cost expenditure as your IT support team’s salary remains constant regardless of the task at hand. Therefore, you can always ask for a complete network overhaul or even request assistance after working hours without paying extra.
The downside to this model is the underlying costs and hidden fees associated with staying in-house. Furthermore, you’ll be required to provide a decent office setup for your IT support employees. You’ll need computers, telephone extensions, desks, and a payroll account to cover their wages. Moreover, an in-house IT support system provides limited proficiency. Your support team may lack the broad knowledge to deal with a disaster recovery plan or other IT-related issues outside of their comfort zone.
Outsourced IT Support Models
Outsourcing your IT support is relatively cheaper and more cost-effective compared to a long-term in-house IT support plan. This is simply because the costs involved are spread evenly to clients via a controlled IT service model. More so, it alleviates the costs of having to worry about training and certifying your in-house IT support team. With an outsourced IT support system, your business will be provided with the benefits of 24/7 monitoring and support regardless of the time.
Furthermore, you’ll be provided with a substitute if your main contact is absent. It also allows your business to stay on track with the core tasks at hand. However, an outsourced IT team may not begin the depth of understanding about your company that an in-house team would. Additionally, some businesses feel that an outsourced IT support plan might present data security issues. If you’re looking to provide your business in Calgary or Red Deer with relevant resources and cutting-edge, innovative technology, turn to the Phone Experts. Our support model could be the solution for you.
