In this latest scam, you receive an email that appears to be from Coinbase, a platform that allows you to buy, sell, and store cryptocurrency (crypto). The email says that a new wallet address has been set up to make withdrawals from your account. Wallets are tools that are used to manage crypto that you sell or receive.
An unexpected email about a new wallet might alarm you, since it might seem like someone is making unauthorized purchases on your account. The email contains what appears to be a customer support phone number and urges you to call if you do not recognize the new wallet address.
However, calling the number won’t actually connect you to Coinbase support. Instead, your call will be answered by a scammer who will try to steal your login information. If you give them any personal or login information over the phone, the scammer will use it to take control of your account and crypto wallet.
Follow these tips to avoid falling victim to a phishing scam:
Never share passwords or login information over the phone. A legitimate organization will never ask you for this information.
Never contact customer support using the information provided in an email. Always visit an official website to locate an organization’s contact information.
Be wary of any messages urging you to act quickly. These are often phishing scams meant to trick you.
A vigilant workforce is the most effective defense against these attacks. Reach out to access training and simulations that empower your team to recognize and respond to attacks like this one.
